Contacts

We are always happy to help you and answer any questions. You can contact us through the below mentioned channels.

Client Area

If you are already our client, you can get help directly through your Client Area.

Open

For all questions, including sales & billing, as well as technical questions.

Telegram Bot

For faster access to support, use our Telegram bot.

@senkosbot

For sales & billing; game hosting questions; basic technical questions that do not require access to sensitive data.

Discord Server

Join our Discord server for communication and prompt assistance.

Join

For sales & billing; game hosting questions; basic technical questions that do not require access to sensitive data.

Support

Contact our support team for help with server issues, billing questions, or general inquiries.

For technical issues, billing questions, service inquiries, and general support requests.

Abuse

Report any abusive activities, copyright violations, or policy breaches related to our services.

For reporting spam, copyright violations, unauthorized activity, or terms of service breaches.

Legal inquiries

Reach out for legal matters, compliance requests, or official business correspondence.

For legal requests, compliance inquiries, DMCA notices, and official correspondence.

Send us a message

Have a question or want to work with us? Send us a message and we'll get back to you as soon as possible.

Support SLA

Client Area

First response: 8 hours during working hours
Update frequency: 2 hours during working hours

Email

Within 6 hours after the message.
Replies are not guaranteed for certain types of messages.

Web Chat
Reply within 15 minutes during working hours
Telegram Bot
Reply within 30 minutes during working hours
Discord Server
Reply within 1 hour during working hours
Contact Form

Within 24 hours.
Replies are not guaranteed for certain types of messages.