Contacts
We are always happy to help you and answer any questions. You can contact us through the below mentioned channels.
Client Area
If you are already our client, you can get help directly through your Client Area.
OpenFor all questions, including sales & billing, as well as technical questions.
Telegram Bot
For faster access to support, use our Telegram bot.
@senkosbotFor sales & billing; game hosting questions; basic technical questions that do not require access to sensitive data.
Discord Server
Join our Discord server for communication and prompt assistance.
JoinFor sales & billing; game hosting questions; basic technical questions that do not require access to sensitive data.
Support
Contact our support team for help with server issues, billing questions, or general inquiries.
For technical issues, billing questions, service inquiries, and general support requests.
Abuse
Report any abusive activities, copyright violations, or policy breaches related to our services.
For reporting spam, copyright violations, unauthorized activity, or terms of service breaches.
Legal inquiries
Reach out for legal matters, compliance requests, or official business correspondence.
For legal requests, compliance inquiries, DMCA notices, and official correspondence.
Send us a message
Have a question or want to work with us? Send us a message and we'll get back to you as soon as possible.
Support SLA
First response: 8 hours during working hours
Update frequency: 2 hours during working hours
Within 6 hours after the message.
Replies are not guaranteed for certain types of messages.
Within 24 hours.
Replies are not guaranteed for certain types of messages.