Holiday support schedule

We wish you a calm holiday season, and a wonderful end of the year!

During the holidays, our team will remain available, but with limited capacity only. Please note the following schedule:

• Dec 25: critical requests only
• Dec 26 — Dec 30: normal support operations
• Dec 31 — Jan 2: critical requests only
• From Jan 3: normal support operations resume

Critical requests (critical outages, network issues) will be handled within our SLA as usual. All other requests (sales inquiries, technical inquiries and other non-critical support) may take longer to process, as only a small number of staff will be on standby during this period.

Thank you for your understanding and trust over the years.